With OptiProERP, Service Management is built into and integrated with your ERP, giving you a single system where you can fully manage all aspects of service calls and customer service information to help guarantee timely response and resolution times.
Service Management
ERP software for manufacturing and distribution
OptiProERP’s Service Management provides greater control
over your service department with a solutions knowledge base, tracking of service contracts, and call analytics.
Why Choose OptiProERP’s
Service Management Software?
OptiProERP’s Service Management will help you improve customer relations and the efficiency of your operations.
- Resolve: frequently asked questions easily with a solutions knowledge base.
- Track: serial numbers from the sale of an item throughout the entire service period.
- Manage: the service contract to ensure timely and accurate execution of contract terms.
- Analyze: support staff performance and consumer issues for improved customer service.
Why Choose OptiProERP’s
Service Management Software?
With OptiProERP, Service Management is built into and integrated with your ERP, giving you a single system where you can fully manage all aspects of service calls and customer service information to help guarantee timely response and resolution times.
OptiProERP’s Service Management will help you improve customer relations and the efficiency of your operations.
- Resolve: frequently asked questions easily with a solutions knowledge base.
- Track: serial numbers from the sale of an item throughout the entire service period.
- Manage: the service contract to ensure timely and accurate execution of contract terms.
- Analyze: support staff performance and consumer issues for improved customer service.
Benefits of OptiProERP’s Service Management
Improved Response Times
Service monitoring sends real-time alerts when preset limits are exceeded.
Better Customer Service
View the relevant consultant, department, or employee to navigate service calls.
Faster Resolutions
Quickly find resolutions to common issues using a solutions knowledge base.
Efficient Contract Administration
Maintain customer agreements with key information on service contracts and warranties.
Real-time Analysis
Instant access to multiple reports on call volumes, durations, and response times.
Standardization
Predefined templates help employ an automated and standardized approach to contracts.
Empowered Employees
Service staff can access their call performance to take any necessary action.
Enhanced Customer Data
Customer equipment cards track the serial numbers of items sold and services provided.
Increase Productivity
Minimize invoice process and transportation lead time, increasing productivity and growth.
OptiProERP’s Service Mobile App
Mobility matters in today’s 24/7 world
Access OptiProERP from anywhere, on any smart device.
- Efficiently manage and resolve service tickets online or offline
- View KPIs and customize to suit your business needs
- Deliver excellent customer service, anywhere, anytime.
How OptiProERP’s Service Management Software Can Work for You
OptiProERP’s Service Management Functionality
Contract Administration
Administer all key aspects of the customer warranty and service contract life cycles.
Project Management
Manage projects by creating tasks and activities related to customer requests.
Issue Resolution
Online ticketing system lets you receive and track customer issues through to resolution.
User Authorization
Control access and authorizations for specific service data and reports.
Product Contracts
Monitor the contract terms, renewal, and expiration times for particular items.
Service Monitoring
Use the service monitor to display all open service calls and overdue calls.
Performance Evaluation
Evaluate service performance by analyzing service contracts and technical call data.
Alert Notifications
Provide alerts when call durations and volume limits have been exceeded.
Remote Access
Assign tickets, create activities, and contact customers locally and remotely.
Assign Service Calls
Define different queues to navigate service calls to relevant departments or employees.
Predefined Templates
Employ an automated and standardized approach to creating service contracts.
Real-time Reports
Analyze service calls by queue, response by assignee, average closure time, and more.
How to Know if You Need OptProERP’s Service Management Software
If questions like these are keeping you awake at night,
you will likely benefit from OptiProERP Service Management Software.
See how OptiProERP meets your unique manufacturing needs
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